Refund and Returns Policy
Last Updated: 18th July 2024
At Travelus, we are committed to ensuring your satisfaction with our products. If for any reason you are not completely satisfied with your purchase, we offer a straightforward return policy to make the process as easy as possible.
1. Eligibility for Returns
- Items must be returned within 30 days from the date of purchase.
- The item must be unused, in its original condition, and in the original packaging with all tags and labels attached.
- Proof of purchase (order confirmation email or receipt) is required for all returns.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Items marked as final sale
- Custom or personalized products
- Any item not in its original condition, is damaged, or missing parts for reasons not due to our error
3. Return Process
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Initiate a Return: Contact our customer service team at [Customer Service Email] or call [Customer Service Phone Number] to initiate a return. Please provide your order number and reason for the return.
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Receive Return Authorization: Our customer service team will provide you with a return authorization number and instructions on how to return your item.
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Ship the Item: Pack the item securely in its original packaging and include all parts, accessories, and documentation. Clearly write the return authorization number on the outside of the package. Ship the package to the address provided by our customer service team.
4. Return Shipping Costs
- If the return is due to our error (e.g., incorrect or defective item), we will cover the return shipping costs.
- For all other returns, you are responsible for the return shipping costs.
5. Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
6. Exchanges
If you need to exchange an item for a different size, color, or style, please contact our customer service team to arrange the exchange. Exchanges are subject to product availability.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@travelusluggage.com] or +91 82404 09768 . We will arrange for a replacement or refund at no additional cost to you.
8. Contact Us
For any questions or concerns regarding our return policy, please contact us at:
Travelus Luggage Industries Pvt Ltd.
Mail Id: support@travelusluggage.com
Phone Number: +91 82404 09768
Head Quarter Address: Poddar Court, Gate No 01, Suite No 713,714 (7th Floor) 18, Rabindra Sarani, Kolkata, West Bengal 700001
Thank you for shopping with Travelus. We appreciate your business and are here to ensure your satisfaction.