Last Updated: 18th July 2024

At Travelus, we strive to provide you with the best shopping experience, including fast and reliable shipping. This Shipping Policy outlines the terms and conditions regarding the shipping of our products.

1. Shipping Destinations

We currently ship to the following locations:

• PAN INDIA

If your location is not listed, please contact our customer service team at support@travelusluggage.com to inquire about shipping options.

2. Shipping Rates and Methods

We offer the following shipping methods:

• Standard Shipping: Estimated delivery within 5-7 business days. Rates are calculated at checkout based on the destination and order weight.
• Expedited Shipping: Estimated delivery within 2-3 business days. Rates are calculated at checkout based on the destination and order weight.
• Overnight Shipping: Estimated delivery within 1 business day. Rates are calculated at checkout based on the destination and order weight.

3. Order Processing Time

• Orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email.
• You will receive a notification when your order has shipped, including a tracking number to monitor your package’s progress.

4. Shipping Confirmation and Order Tracking

• Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
• You can track your order using the tracking number provided in the email or by logging into your account on our website.

5. Shipping Restrictions

• We do not ship to P.O. Boxes, APO/FPO addresses, or certain remote locations. If you have questions about shipping to a specific address, please contact our customer service team.

6. International Shipping

• International shipping rates and delivery times vary based on the destination and order weight. Any applicable customs duties, taxes, and fees are the responsibility of the recipient.
• Please note that international shipments may be subject to delays due to customs processing.

7. Shipping Delays

• While we strive to ensure timely delivery, there may be delays beyond our control, such as weather conditions, carrier delays, or customs processing for international orders. We appreciate your understanding and patience in such cases.

8. Damaged or Lost Packages

• If your package is damaged or lost during shipping, please contact our customer service team immediately at  support@travelusluggage.com or  +91 82404 09768. We will work with the shipping carrier to resolve the issue and ensure you receive a replacement or refund as needed.

9. Contact Us

For any questions or concerns regarding our shipping policy, please contact us at:

Travelus Luggage Industries Pvt Ltd.
Mail Id: support@travelusluggage.com
Phone Number: +91 82404 09768
Head Quarter Address: Poddar Court, Gate No 01, Suite No 713,714 (7th Floor) 18, Rabindra Sarani, Kolkata, West Bengal 700001

Thank you for shopping with Travelus. We appreciate your business and are committed to providing you with exceptional service.